Cosmic Beauty Spa & Studio (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have. It applies to our website cosmicbeauty.ca and both our Kelowna and Kamloops studios.
Information we collect
We collect the information you provide when you book an appointment, create an account, purchase a gift card, complete an intake form, or contact us. This typically includes your name, email, phone number, mailing address, appointment history, treatment preferences, and any health notes relevant to services you receive.
How we use it
We use your information to schedule and deliver services, process payments, send appointment confirmations and reminders, manage loyalty and gift card programs, respond to enquiries, and — only if you opt in — send marketing communications about new services, offers and events.
Who we share it with
We share limited information with service providers who operate our booking software (Phorest), our payment processor (Stripe), and our email delivery provider. We never sell your personal information. We may disclose information if required by law or to protect the rights, safety or property of Cosmic Beauty, our clients or others.
Cookies
Our website uses essential cookies to keep you signed in and remember your cart, and analytics cookies to understand how visitors use the site. You can disable cookies in your browser settings; some features may not work as expected if you do.
Your rights
Under British Columbia’s Personal Information Protection Act (PIPA) you may request access to, correction of, or deletion of your personal information at any time. Contact us at privacy@cosmicbeauty.ca and we’ll respond within 30 days.
Data retention & security
We keep client records for as long as required to provide services and comply with tax, health and business record obligations. We use industry-standard safeguards — encrypted connections, restricted staff access and secure vendors — to protect your information from unauthorized access, disclosure or loss.
Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with a revised “last updated” date.
Contact
Questions about this policy or your information? Email privacy@cosmicbeauty.ca or call our Kelowna studio at +1 778-940-3222.